Product Operations Specialist

Tadaweb is a scale-up technology company founded and based in Luxembourg with offices in UK, France, Canada and USA. Founded 11 years ago, Tadaweb's mission is to make the world safer by empowering the human mind with the right information at the right time. Tadaweb offers a SaaS platform that makes OSINT investigations more effective and efficient and that follows ethical principles, only relying on publicly available information and actively supporting the implementation of customer policies. Tadaweb is known within the industry for its "nothing is impossible" attitude and family-first culture, as well as its emphasis on trust, ethics, and transparency.

About the Job:

Tadaweb is hiring a Product Operations Specialist. Attached to the Global Product Operations team, you will perform at the crossroads between the Product, Engineering and Customer Success teams globally.

The role will be based in USA (remote), as Tadaweb is growing in the North American region and require around 25% travel (Europe and North America). It will require collaboration with internal stakeholders across multiple time zones, sometimes over scheduled on-call rotations.

Scope of Work:

• Be the primary point of contact for the Tadaweb product and technical stack with Customer Success teams for North American customers
• Provide technical support for Customer Success and Go-To-Market teams on platform enquiries (setup, configuration and monitoring of the SaaS platform)
• Work with the global Product Operations team in support of global initiatives
• Maintain, organize and update the support knowledge bases & dashboards

Your Profile:

• Proven experience providing technical support for cloud services as a Support Engineer, Cloud Specialist, IT Operations specialist or equivalent on SaaS platforms
• Experience supporting devops initiatives (setup, maintenance or support), monitoring Kubernetes, cloud subscriptions and resources, using command line…
• Able to explain complex and time-sensitive issues to users in a simple manner
• Proficiency monitoring and conducting technical investigations (inspecting logs, monitoring resources)
• Currently hold or willingness to obtain a United States DoD security clearance

You get bonus points if you have any of the following:

• A strong hacker mentality: the ability to learn fast, build and un-build up processes, to create strong added value
• Experience working in one or several stages of the Product Development life cycle
• Experience working on digital projects driven by agile methodologies
• Good knowledge of ticket management systems like Jira, Zendesk
• Experience with data analytics
• Proficiency in technical writing (user & technical documentations)

Our Offer:

• The opportunity to join a growing tech company, well-funded from sustainable organic growth and a Series B funding round in Q1 2023.
• Competitive compensation, bonus, and equity package (stock options).
• 25 days of annual PTO in addition to public holidays.
• Competitive health care plan
• 401(k) retirement plan
• The chance to join a human-focused company that genuinely cares about its employees and core values.

Tadaweb is an equal opportunity employer and we strive to have a team with diverse perspectives, experiences and backgrounds.

Our Culture:

• Our company culture is driven by the core values of family first, nothing is impossible, and work hard, play harder.
• We provide a healthy and positive culture that cares about employee wellbeing by creating a great workplace and investing our employees learning and development.